These questions and answers should answer most questions. There are grouped in five sections. Use these links to jump to the section you need.
Bookings and Reservations
Do you offer long-term stay discounts?
Yes, we offer attractive discounts for longer stays! You’ll automatically see a percentage, e.g., 10% discount applied for bookings of 14 nights or more, and a higher Percentage, e.g., 20% discount for monthly stays (28 nights or more).
What is your cancellation policy?
Our cancellation policy is explained on the booking partner listing for the property. Please refer to the ‘Cancellation Policy’ section on our booking partner listing for complete details regarding refunds and timelines. We recommend purchasing travel insurance, especially for longer or non-refundable bookings, to protect against unforeseen circumstances.
Can I modify my reservation after booking?
Requests for reservation modifications (date changes, guest count adjustments) must be made through the booking partner platform. We will do our best to accommodate changes, but they are subject to availability and any applicable price differences. Please note that modifications may trigger a new pricing calculation by our booking partner. If you are booking direct just get in contact.
Is there a security deposit? How does it work?
We do not normally collect a security deposit. In the event we decide to collect a deposit our booking partner manages this or we will contact you directly. A hold may be placed on your credit card for the deposit amount a few days before check-in. This is typically released within 7-14 days after check-out, provided there are no damages or significant rule violations.
What is included in the total price? Are there any hidden fees?
The total price displayed by our booking partner includes the nightly rate, cleaning fee, and booking partner service fee. There are no hidden fees. Any additional charges (e.g., for early check-in/late check-out, pet fees if applicable) will be clearly communicated handled by Cherry View House.
Check-in & Check-out
What are your standard check-in and check-out times?
Check in; 4 PM onwards
Check out; 10.30M onwards
How do I check in? Is it self-check-in?
Yes, we offer convenient self-check-in. Approximately 24-48 hours before your arrival, you will receive detailed instructions via our booking partner with a unique lockbox code and location to access the property. No need to meet anyone!
Can I request an early check-in or late check-out?
We understand travel plans can be unpredictable. Early check-in or late check-out requests are subject to availability and our cleaning schedule. Early check-in or check-out may incur an additional fee or involved having our cleaning team present. Please inquire at least 74 hours in advance. We can not guarantee any arrangement until closer to the arrival/departure date.
For alternative arrangements there is an additional charge of £25.
What do I need to do before checking out?
We kindly ask guests to follow this guidance, it’s appreciated!
The Property & Amenities
How many guests can your property comfortably accommodate?
Our property is ideal for 6 guests, with sleeping arrangements for up to 8 if utilising the sofa bed. Please refer to the specific bed configurations in the listing description. Contact the host if you have specific requirements. There is also a cot room bringing the total to 7/8/9/10 guests.
How many bedrooms and bathrooms are there?
For families or work colleages the back bedroom has a king size bed that can be split into two good sized single beds.
Is the property wheelchair accessible?
Please contact us directly to discuss your specific accessibility needs before booking. However, the entrance is not wheelchair accessible.
Is parking available?
The is dedicated off street parking for two cars and complimentary street parking to the front of the property.
Is there charging for electric vehicles?
The is no dedicated charge point for electric vehicles but there is a 240v socket next to the front and side doors. There are two EV charging stations within 5 minutes.
What kitchen amenities are provided?
Everything you need for self catering in Bristol is in the Kitchen at Cherry View House. Fully-equipped kitchen with a full-sized refrigerator and freezer, oven, hob, microwave, dishwasher, toaster, kettle, filter coffee machine, slow cooker, and espresso pot. We also provide a complete set of crockery, pots, pans, dishes, glassware, and cutlery. Basic cooking essentials like salt, pepper, and cooking oil are usually stocked, but does rely on the kindness of the previous guests 🙂
Tea towels will be provided
Do you provide linens, towels, and toiletries?
Yes, we provide fresh, high-quality bed linens, bath towels, and hand towels.
Is there Wi-Fi, and what is the speed?
Absolutely! We offer complimentary high-speed Wi-Fi throughout the property. The network name and password will be prominently displayed in the welcome guide. Our typical speed is 150 Mbps, suitable for streaming, video calls and gaming.
Is there heating?
Central heating: “Yes, the property has a central heating system, easily controlled by the thermostat located in the property. When you control the temperature manually it does automaticallly revert to the preset program at certain times of the day. This is not the host controlling it remotely it is only the preset programs. To change the temperature after this happens you can use the manual control ( + or – buttons) which will overide the program, until the next program starts. If you like you can adjust the program settings, to change the time and temperature at different times of the day. This is a link to a PDF copy of the user manual. I can control the temperature as well, so give me a shout if you need help. The easiest thing to get a comfortable temperature at night is to take the thermostat into your bedroom.
Woodburning stove. There is a wood burning stove for those cosy winter nights. Loogs may be available but depends on availability (contact us directly if you need logs). There may be an additional charge for logs.
What entertainment options are available?
Is there a laundry facility?
Yes, a washer-dryer is available in the utility room. We provide a starter supply of laundry detergent.
Do you allow pets?
Not normally.
Is smoking allowed?
Not normally. Our property is strictly non-smoking indoors. This includes cigarettes, cigars, vaping, and e-cigarettes. Smoking is only permitted in the area outdoors. Smoking outside is okay and there is an ash tray in the cabin.
Are parties or events allowed?
No, our property is located in a quiet residential area, and we have strict no parties or events policy. This includes gatherings that exceed the maximum number of registered guests. Violation of this rule will result in immediate termination of the reservation without refund and may incur additional charges. However, there is an amplifier and speakers in both the kitchen and cabin. Please enjoy these responsibly.
Is the property suitable for children/infants?
Yes, our property is family-friendly! We can provide a high chair upon request and there is a travel cot / play pen. Please let us know in advance if you require these items. There is ceramic crockery for one child and plastic plates.
Local Area & Transportation
What’s the best way to get around Bristol?
Bristol is a very walkable city, especially in the central areas and around the Harbourside. Public transport (buses) is extensive, and we highly recommend using apps like ‘First Bus’ for real-time information. Taxis and ride-sharing services (Uber, Bolt) are also readily available. For longer distances or day trips, trains from Bristol Temple Meads are excellent.
How far is the property from Bristol’s train stations?
We are approximately a 25-minute walk / 13-minute bus ride / 5-minute taxi ride from Lawrence Hill station which is a short hop to Temple Meads Train station and various stations with access to Bristol’s districts and things to do.
Temple Meads Train Station is 20 minutes away by car, 34 minutes by bus, 50 minutes on foot, or 11 minutes by bike (using the Bristol to Bath cycle path).
Where are the closest bus stops?
There are two bus stops located on Whitehall Road a few minutes walk away. Look for bus routes 6 and 7 to get to the city centre. Bus come every few minutes.
Are there grocery stores or supermarkets nearby?
Can you recommend local restaurants, pubs, or cafes?
Absolutely! We’ve created a comprehensive digital guidebook. Check the things to do near Cherry View House, Bristol, section. Discover what there is to do within a stones throw of your Bristol City Break. Discover things to do near me. Find our top recommendations for dining, pubs, coffee shops, and local attractions near Cherry View House, Bristol. There is a wide variety of affordable places to eat near by.
What are the must-see attractions near the property?
There is a selection of walks available from the property as well as access to places further afield by bicycle. Weather it’s a walk in St George Park, Eastville Park, visiting the local independant shops, or a trip to theatre there is plenty to do. Get it all in our things to do near me section.
During Your Stay
What should I do if I have a problem during my stay?
Your comfort is our priority! For any issues, emergencies, or urgent questions, please contact us immediately via the booking partner messaging system, on the mobile number (WhatsApp if your prefer) provided in the welcome email or via email. For true emergencies (fire, medical), please dial 999 first.
Are there quiet hours I need to observe?
Yes, as we are in a residential neighbourhood, we kindly ask all guests to observe reasonably quiet hours between 10:00 PM and 8:00 AM. Please be mindful of noise levels, especially when entering and exiting the property.
What should I do with rubbish and recycling?
Please use the black bin and recycling container to the side of the property on the driveway. They are collected on Mondays. Every two weeks for the black bin and every week for recycling. For details please use Bristol Councils Bin Collection Day Finder. The post code is BS5 7DX. So, what goes in what boxes?
Black bin
For the full list follow this link.
Green bin
Blue bag
All the other household waste goes in the black wheelie bin.
What if something breaks or gets damaged?
We understand that accidents happen. Please inform us immediately if anything is broken or damaged during your stay. Minor breakages are generally not an issue, but for significant damage, we may need to charge for repair or replacement via the booking partner resolution centre.
Heating
There is a portable thermostat which gets left in the kitchen on the worktop. Just take it into which every room you want most control over for temperature. Generally this is most useful at night. If you take it into one of the bedrooms it’ll keep the room at a comfortable temperature. To manually set the temperature click the plus or minus button. It is also programmed to come on and go off at certain times each day. It reverts to this program automatically at set times. This is a link to a PDF copy of the user manual. I can control the temperature as well, so give me a shout if you need help. The easiest thing to get a comfortable temperature at night is to take the thermostat into your bedroom.
Need extra bedding? We’ve provided blankets which you can find in the wardrobe draw and in the cupboard on the landing.
Can I have visitors who are not part of the reservation?
Only registered guests are permitted to stay overnight. Day visitors are generally permitted, but please inform us if you plan to have more than 4 unregistered guests visit at one time, especially for extended periods. No unregistered guests are allowed to stay overnight.
Safety & Security
Fire safety
A fire blanket and fire extinguisher are located in the kitchen.
Please see and use the following guide to using a wood burning stove if you are not familiar with these. For those familiar with wood burning stoves there is an instruction specific to this stove. If removing ash from the burner please leave a layer of ash up to the level of the grate to act as insulation.
Is the neighbourhood safe?
Bristol is generally a safe city. Our property is located in a well-regarded, residential neighbourhood. We recommend guests always be aware of their surroundings, especially at night, and take standard precautions like locking doors and windows.
We would love to hear from you
We use a digital guestbook on out Facebook page. Please click this link and tell us about your stay. It’s quick and easy. Visit here.
Alternatively please visit the booking partner you used for your visit and leave a review there. Here are links to Airbnb and Booking.com.
Guide to using a woodburning stove
How do you use a woodburning stove safely
The wood-burning stove provides a wonderful, warm focal point for the room, but it is important to operate it safely and correctly. If you don’t have experience using wood burners safely, please read these instructions carefully before use.
